Sunray Carbon Technologies Limited ("Sunray Carbon", "we", "us", or "our") is a company registered in Mauritius with its registered office at Level 2, Innovation One, DIFC, Dubai, United Arab Emirates. We are committed to protecting the personal information of individuals who interact with our website at www.sunray-carbon.com (the "Website") and our related services.
This Privacy Policy explains how we collect, use, store, and protect your personal information. It applies to all visitors and users of our Website. By using our Website, you acknowledge that you have read and understood this Privacy Policy
For the purposes of applicable data protection laws, the data controller responsible for your personal information is Sunray Carbon, Level 2, Innovation One, DIFC, Dubai. All privacy-related enquiries should be directed to sales@sunray-carbon.com.
3.1 Information you provide directly
When you submit an enquiry or contact form on our Website, we collect the information you choose to provide. This typically includes your name, email address, phone number, company name, and the content of your message or enquiry. We do not require you to provide more information than is necessary to respond to your request.
3.2 Information collected automatically
When you visit our Website, certain technical information is collected automatically by us and our third-party analytics providers. This includes your IP address, browser type and version, the pages you visit and the time spent on each, the website or URL that referred you to us, and your device type and operating system. This information is collected through cookies and similar tracking technologies, which are described in more detail in Section 7 of this policy.
4.1 Responding to your enquiries
The primary purpose for which we process your contact form submissions is to respond to your questions, follow up on sales or service enquiries, and provide customer support. The legal basis for this processing is our legitimate interest in engaging with prospective and existing customers (GDPR Article 6(1)(f)) and, where applicable, the performance of a contract or pre-contractual steps at your request (GDPR Article 6(1)(b)).
4.2 Improving our Website
We use aggregated and anonymised analytics data to understand how visitors use our Website, identify technical issues, and improve our content and user experience. No individual is identifiable from this data. The legal basis for this processing is our legitimate interest in operating an effective and well-functioning website (GDPR Article 6(1)(f)).
4.3 Compliance with legal obligations
We may also process your personal information where necessary to comply with a legal obligation to which we are subject under applicable law.
We do not sell, rent, or trade your personal information to any third party. We share your data only in the limited circumstances described below.
5.1 Analytics providers
We use Google Analytics to analyse Website traffic and usage patterns. In doing so, Google Analytics receives anonymised usage data including your IP address (which is anonymised before storage), browser type, and the pages you visit. Google processes this data as a data processor acting on our behalf and is contractually bound to handle it only in accordance with our instructions and applicable data protection law. You may opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on or by declining analytics cookies through our cookie consent banner when you first visit the Website. For further details on how Google processes your data, please refer to the Google Privacy Policy at policies.google.com/privacy.
5.2 Legal requirements
We may disclose your personal information if required to do so by law, court order, or a competent regulatory authority in any jurisdiction in which we operate. We will, where permitted by law, notify you of any such disclosure.
5.3 Business transfers
In the event of a merger, acquisition, restructuring, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will take reasonable steps to notify affected individuals as required by applicable data protection law and to ensure that any successor entity is bound by privacy obligations no less protective than those set out in this policy.
As a pan-African business headquartered in Mauritius with operations across multiple jurisdictions, your personal information may be processed in countries other than your own. Where we transfer personal information, we ensure that appropriate safeguards are in place. These may include standard contractual clauses approved by the relevant supervisory authority, transfers to countries recognised as providing an adequate level of data protection, or other lawful transfer mechanisms as permitted by applicable law.
Our analytics provider, Google, processes data on servers located in the United States and other countries. Google LLC participates in the EU-US Data Privacy Framework, which provides an adequate level of protection for transfers from the EEA to the United States.
Our Website uses cookies and similar tracking technologies. A cookie is a small text file placed on your device when you visit a website, which allows the site to recognise your device on subsequent visits and gather information about your browsing behaviour.
7.1 Types of cookies we use
We use strictly necessary cookies, which are required for the Website to function correctly and cannot be disabled, and analytics cookies, which collect anonymised information about how visitors use our Website, such as which pages are visited most frequently. Analytics cookies are only set with your prior consent.
7.2 Your cookie choices
When you first visit our Website, you will be presented with a cookie consent banner through which you may accept or decline non-essential cookies. You may change your cookie preferences at any time by clearing your browser cookies and revisiting the Website, or by adjusting your browser settings. Please note that disabling certain cookies may affect the functionality of the Website.
We retain your personal information only for as long as is necessary to fulfil the purposes for which it was collected, or as required or permitted by applicable law. Contact form submissions and related correspondence are retained for up to three years from the date of submission, or until the purpose for which they were collected has been fulfilled, whichever is the earlier. Anonymised and aggregated analytics data is retained for up to 26 months within Google Analytics, in line with Google's standard retention settings.
Once the applicable retention period has elapsed, personal information is securely deleted or irreversibly anonymised so that it can no longer be associated with any individual.
Depending on your location and the applicable data protection law, you may have a number of rights in relation to the personal information we hold about you. Under the GDPR, these include the right to request access to your personal information and to receive a copy of it, the right to have inaccurate or incomplete data corrected, the right to request erasure of your personal information in certain circumstances, the right to restrict or object to certain types of processing, the right to data portability, and the right to withdraw consent where processing is based on consent. Withdrawing consent does not affect the lawfulness of processing carried out before withdrawal.
To exercise any of your rights, please contact us at sales@sunray-carbon.com. We will respond to your request within 30 days, or within any shorter period required by applicable law. We may need to verify your identity before processing certain requests in order to protect the security of your personal information.
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. These measures include encrypted data transmission via HTTPS, access controls limiting who within our organisation may access personal information, and secure data handling procedures. We review our security practices on a regular basis and update them as necessary.
While we take all reasonable steps to protect your personal information, no method of transmission over the internet or electronic storage is entirely secure. We therefore cannot guarantee the absolute security of data transmitted to or stored on our systems, and we encourage you to take appropriate precautions when sharing personal information online.
Our Website is not directed at children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under the age of 13, we will take prompt steps to delete that information. If you have reason to believe that we have collected personal information from a child, please contact us at sales@sunray-carbon.com.
Our Website may contain links to third-party websites that are not operated or controlled by Sunray Carbon. This Privacy Policy applies only to our Website and does not extend to any third-party sites. We have no control over the content, privacy practices, or security of third-party websites and we are not responsible for them. We encourage you to review the privacy policy of any third-party site you visit before providing any personal information.
We may update this Privacy Policy from time to time to reflect changes in our data processing practices, legal obligations, or business operations. When we do so, we will revise the effective date at the top of this document and post the updated version on this page. We encourage you to review this page periodically to stay informed about how we handle your personal information.
Where changes are material, we will take reasonable steps to bring them to your attention, for example by displaying a prominent notice on our Website prior to the changes taking effect.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which Sunray Carbon handles your personal information, please contact us at the following address.
Sunray Carbon Technologies Limited
Level 2, Innovation One, DIFC, Dubai, United Arab Emirates
Email: sales@sunray-carbon.com
We take all privacy-related enquiries seriously and will endeavour to respond as promptly as possible and within any timeframes required by applicable law.
